Made to order

Because each pair of Espalier Footwear is made to order, they are all unique and slightly different. A great deal of time and effort goes in every smallest detail.  To ensure you  you’re your shoes are borne of the highest quality.  Should any variations of fabric or  embellishments be necessary, we will contact you for approval before continuing with your order.

Processing time

Kindly allow one week for your shoes to be made.  As soon as your shoes are made it shall be shipped to you immediately.  We shall provide you with a tracking number which you can monitor online. 

Payment  Terms

We require full payment upon order.  To place an order you must fill up an order form indicating the item code, your fabric or color selection, heel selection, full contact details.  Payment should be made to a BPI bank account that we shall furnish you wish. As soon as we receive your order form and your deposit has been made, we shall provide you with an invoice confirming your order and payment.

Cancellations

Cancellations must be received within 24 hours of placing your order to ensure that you are not charged. We cannot offer refunds once your shoes has been made or shipped unless the error was borne out of a production defect. In which case it shall be subject to an evaluation by management.

Return & Exchange Policy

Since your shoes are made to order, we do not offer exchanges or refunds unless the defect stems from production.  In the event that this occurs, proper documentation shall be observed Shoes must be unworn, in original box with tissue and ribbons. You will need to pay for the return shipping, but we will take care of the shipping back to you for your replacement order. Only one exchange credit can be given per pair of shoes ordered. Since each pair is made-to-order, we cannot offer refunds. Your signed order form confirms your order with us along with your payment.  Which is why we have provided a shoe size chart which shall assist you in measuring your feet the right way.

Shipping

Local Buyers

Standard shipping takes 1-2 business days depending on the location.  You may track your orders online.
International Buyers
For international buyers, shoes shall be shipped by post.  As soon as your shoes arrive you shall receive a notice from your post office.  Shipping abroad will take 3-5 working days unless the client prefers to use an international courier.  Should this be the client’s choice, the client shall shoulder for the difference for the standard shipping fee.

A step by step guide to measuring your feet for correct size, support and comfort. It is essential to get the correct size for proper fit before you purchase your "brand new shoes". Think of your shoes as a new best friend and, walking in them daily, they will become your close friend. With proper fit they can become your favorite pair of shoes!
For at home measurements:

Step 1. First gather your supplies. Some tape, a piece of paper larger than your foot, a pencil, and a ruler or measuring tape. Taping the piece of paper, at the corners, to a flat, hard surface on floor. Now you're ready to measure.

Step 2. Trace the outline of your foot. Some people have feet that do swell especially in the evening after standing on them for long periods of time. Because of this we recommend measuring your foot in the evening to allow for comfort and ample room. Trace your feet without shoes, just with socks like you may be wearing with the shoes you will be buying. Place foot firmly on the floor with your leg slightly forward and your shin just in front of your ankle. Using your pencil, trace the outline of your foot on the paper. Hold your pencil straight up and down as you do this. Make sure the pencil is firmly against your foot as you trace around it. It can be helpful to have someone else do the tracing, but you can do this yourself.

Step 3. Marking the length and width of your foot. Using your pencil, draw a straight line from top to bottom of the outline of your foot. That is your length. Then from side to side at the widest part of the outline, draw another straight line for your width.

Step 4. Measuring the length of your foot. Using your measuring tape or ruler, measure from the bottom to the top of your outline. For inches use the closest 16th inch mark when measuring. Don't round up or down as this will affect the fit of new shoes. Write your length measurement at the top of the outline. Your measurements should be in centimeters.  Please include its equivalent in inches as well.

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